At ReformerPilates.com we strive to provide a reliable and efficient delivery service to all our UK customers. Please review the following delivery information, including important requirements to ensure a smooth delivery process.

1. Delivery Locations

We currently deliver exclusively within the United Kingdom, including mainland UK, Northern Ireland, and remote locations such as the Isle of Man, Isle of Wight, and the Channel Islands.

2. Prerequisite Form Requirement

To ensure the safe and successful delivery of certain items, particularly large or special handling items like Reformer beds, customers are required to complete a prerequisite form prior to dispatch. This form will confirm delivery details, accessibility, and any specific requirements needed to facilitate your delivery.

• Completion Requirement: The prerequisite form must be completed within 48 hours of placing your order. Failure to complete the form may result in delays in processing and delivering your order.

3. Delivery Options and Timeframes

• Standard Delivery: Orders are typically delivered within 3-5 business days after form completion.

• Express Delivery: Available for selected items, with delivery within 1-2 business days after form completion.

• Special Handling Items (Beds and Large Accessories): Delivery may take 7-10 business days. Our logistics partner will contact you to arrange a suitable delivery time once the prerequisite form is completed.

Delivery times are estimates and may vary due to external factors such as weather conditions or logistical challenges.

4. Delivery Charges

Delivery charges are based on your location, the size, and the weight of the order. Exact costs will be displayed at checkout.

• Free Delivery: Available on orders over a specified amount.

• Remote Locations: Additional charges may apply for deliveries to remote areas, such as the Scottish Highlands, Northern Ireland, and Channel Islands.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. Track your order status directly on the courier’s website using the provided tracking number.

6. Failed Deliveries and Re-delivery

If delivery is unsuccessful, the courier will leave a notice and may re-attempt delivery. Additional charges may apply for re-delivery of large items.

7. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. We will arrange a replacement or refund as necessary.

8. Delivery Restrictions

Certain products may have delivery restrictions due to their size or weight. Please ensure your address is suitable for the delivery of large items.

9. Changes to Delivery Address

To change your delivery address after placing an order, please contact our customer support team as soon as possible. Address changes may not be possible once the order has been dispatched.

10. Contact Us

For questions or concerns regarding delivery or the prerequisite form, please contact our customer support team at info@reformerpilates.com as we are always here to assist you.